[eBook] The Keys to Customer Service Excellence with Shep Hyken

Categories Articles, Service

Today, providing excellent customer service is more important than ever before.

The quality of your customer service has an enormous impact on your brand. If your customer service is lacking, you’re missing out on renewal and referral opportunities.

And achieving customer service excellence is no easy task. It takes customer service teams years to truly understand their customer base and exceed their expectations.

Taking your customer service team to the next level may sound intimidating, but it doesn’t have to be. With the right approach, your customer service team can become excellent in only a matter of time.

But where to begin?

Well, to find out how customer service teams should go about raising the bar, we spoke to industry expert Shep Hyken. For over three decades, Shep has helped countless organizations transform their customer service teams and devise strategies to improve the customer experience. If there’s one person who knows how to improve customer service and make customers happier, it’s Shep.

In our exclusive interview with Shep, we picked his brain on a variety of topics, including:

  • Building Customer Loyalty
  • Providing Excellent Customer Service
  • Creating a Customer Service Culture
  • Using Communication Channels
  • Measuring Success and Tracking Performance

Read our free eBook to find out what it takes to achieve customer service excellence.

Download The Keys to Customer Service Excellence with Shep Hyken today!

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Collin Burke
Collin Burke
Collin is a Marketing Associate at InsightSquared. He studied anthropology and geology at Bowdoin College before starting his marketing career. Follow him on Twitter @CollinABurke.
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