Roy Atkinson has been around the customer service game for a while and seen the industry evolve to accommodate new customer behaviors, business trends, and technologies. We connected during a [...]
If customer service has a golden metric, a single value that best encapsulates the true performance and impact of a team, it’s first contact resolution.
Sales operations and sales reps both have sales in their name…but they’re often speaking a different language. After all, sales operations tends to speak in a more technical, [...]
What exactly does the position of Director of Platform and Community at a Venture Capital firm entail? That was the question I wanted to answer as I spoke with Jay Acunzo, who holds that very [...]
Humans are social creatures. We always have been, dating back to when our earliest ancestors hunted, gathered and lived in caves together. Living and doing everything in a group gave our [...]