Today, providing excellent customer service is more important than ever before. The quality of your customer service has an enormous impact on your brand. If your customer service is lacking, [...]
Life as a customer service representative isn’t for everyone. It takes a certain type of person to truly excel in this line of work. Some companies overlook the customer service rep hiring [...]
Sometimes in nature, two entirely different species have a relationship that is mutually beneficial. As you may recall from biology class, this is called symbiosis, or – more specifically – [...]
You need to make sure your team is laser-focused during time periods when you have the highest influx of cases. This will allow you to respond to customers faster than ever before.
Jordan Munson is a member of the Customer Happiness team at Wistia, a startup in Cambridge that helps businesses do awesome things with video. At a recent Olark event called Customers FTW, he [...]
By leveraging data, customer service teams can pinpoint problematic product areas and help product teams dramatically improve the customer experience.