You must learn to walk before you can run. Getting new customer service reps up to speed takes time, especially if they haven’t worked directly with clients in the past. Training new reps is a [...]
By making sense of your data with reporting and analytics tools, you have the power to take your customer service team to the next level.
With the right approach and execution, you can boost your Net Promoter Score in no time.
Back in 2003, a man named Frederick F. Reichheld published an article in Harvard Business Review excitedly titled "The One Number You Need to Grow."
By looking at the long-term trend of your customer satisfaction score, you can analyze the effectiveness of your service over time.