InsightSquared Privacy Policy

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InsightSquared Privacy Policy

This Privacy Policy (“Policy”) describes the manner in which, InsightSquared Inc. (“InsightSquared”), handles personal information collected from individuals (“you” or “users”) by InsightSquared through its website: www.insightsquared.com or in connection with InsightSquared’s delivery of services to its customers through Insight Squared.  In this Policy, the term “personal information” refers to information relating to an identified or identifiable natural person.

Please refer to the privacy policies of any linked third party website to learn how the operators of those websites collect and use information that is gathered through those websites.

InsightSquared has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s Program Requirements and the TRUSTed Cloud Program Requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at support@insightsquared.com.  If you are not satisfied with our response you can contact TRUSTe here. 

 

InsightSquared complies with the U.S. – E.U. and U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland.  InsightSquared has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view InsightSquared certification, please visit http://www.export.gov/safeharbor.

INFORMATION RELATED TO DATA COLLECTED FOR OUR CLIENTS

 

Service Provider Collection and Use

InsightSquared collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes.

Choice

We collect information for our clients, if you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly.

We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.

Access to Data Controlled by our Clients

InsightSquared has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the InsightSquared’s client (the data controller). If the client requests InsightSquared to remove the data, we will respond to their request within 30 business days.

Data Retention

InsightSquared will retain personal data we process on behalf of our clients for as long as needed provide services to our client, subject to any limitations imposed by our agreements with those clients. InsightSquared will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

INFORMATION COLLECTED FROM YOU AND USED BY INSIGHTSQUARED

Notice

InsightSquared will notify you about the purposes for which it collects and uses information about you, how to contact InsightSquared with inquiries or complaints, the types of third parties to whom it discloses personal information, and the choices and means the organization offers individuals for limiting its disclosure.  This notice will be provided by this Policy, which is available from InsightSquared’s home page so that you may review it before you disclose personal information to InsightSquared.

Choice

InsightSquared provides you with the right to opt out whether your personal information is disclosed to a third party, or used for a purpose that is incompatible with the purpose for which it was originally collected or subsequently authorized by you.  This Policy clearly describes the ways that InsightSquared uses and discloses your personal information.  If you wish to opt out at any time, you may do so by contacting us at support@insightsquared.com. If you no longer wish to receive newsletters or other promotional email communications from us you may also follow the unsubscribe instructions contained in each of the emails you receive.

Personal information gathered

The InsightSquared website has various features which allow those interested in InsightSquared and its services to obtain more information about InsightSquared.  InsightSquared asks those requesting information about InsightSquared to provide InsightSquared with certain personal contact information that InsightSquared may use to follow up with those interested in its services.  The information InsightSquared may collect through the Insight Squared service includes but is not limited to first and last name, company or organization, title or position within the company or organization, phone number and email address.  InsightSquared stores this information and uses this information to respond to requests for information regarding our services and provide support to its customers as well as for InsightSquared’s own marketing purposes. InsightSquared’s use of personal information may include developing aggregated data that (once aggregated) no longer constitutes personal information. Credit card and bank information may also be requested from our clients to pay for agreed-upon services; however, any payment information that InsightSquared collects will not be used in any manner other than strictly required to process payment.

Technical information gathered online

InsightSquared may employ web tracking technologies, such as log files and web beacons, in order to collect certain technical information about the operation of its websites and the behavior of visitors to the websites.  The information collected and recorded may include: The URL of the site that you came from before visiting InsightSquared’s website; your computer’s IP address; the browser you are using; the pages that you visit on the InsightSquared website; your mouse location during your visit to the InsightSquared website; search terms that were used to reach the InsightSquared website.  InsightSquared websites also use cookies that track anonymous traffic data and to authenticate users and keep track of  users’ sessions.  Some cookies are used to allow users to enter the portions of the InsightSquared website reserved for registered InsightSquared customers.  We do link the information we store in cookies to personal information you submit while on our site. We use both session ID cookies and persistent cookies.

We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, may also use Flash cookies to collect and store information.

Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here.

The use of cookies by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy policy. We do not have access or control over these cookies.

We make use of tracking cookies for Google Analytics and Remarketing purposes. Third party vendors, including Google, may use cookies to serve ads based on a user’s prior visits to websites. For more information on Google’s remarketing policy, please visit their Interest-Based Advertising Policy page. Users may opt out of Google’s use of cookies for advertising by visiting the Google Advertising Opt-out page and you may opt out of analytics tracking through the Google Analytics Opt-out page.

Onward Transfer

InsightSquared does not disclose personal information submitted to InsightSquared to any third party, except as follows and as otherwise outlined in this privacy policy:

-     InsightSquared may disclose personal information to subcontractors engaged by InsightSquared to perform services on its behalf, such as fulfillment houses that send marketing information on InsightSquared’s behalf, an email service provider to send out emails on our behalf. We use live chat software to assist you if you have questions while using our site or when requesting additional information about our services.  Any subcontractors to whom personal information is disclosed are subject to written agreements of confidentiality.  Any subcontractor that receives any personal information of individuals resident in the European Union is either itself subject to EU data privacy law, subscribes to the Safe Harbor Principles or another adequacy finding, or has entered into a written agreement with InsightSquared requiring that such third party provide at least the same level of privacy protection as the Safe Harbor standards.

-     InsightSquared reserves the right to disclose personal information if required by law enforcement authorities, subpoena or other court order, or other governmental authority, and (to the extent permitted by law and the Safe Harbor principles) to the extent necessary to protect the legal rights and personal safety of InsightSquared and its employees and agents.

-     If InsightSquared is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be disclosed to the successor or acquirer of InsightSquared’s business. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Security

InsightSquared maintains reasonable precautions designed to ensure the security of personal information covered by this Policy, and to protect such personal information from loss, misuse or unauthorized access, alteration, destruction or disclosure. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). InsightSquared has a written data security policy that describes the policies and procedures by which data security is to be maintained.  Although InsightSquared makes every effort to ensure security of its customer information, no data transmission over the Internet can be guaranteed to be 100% secure. If you have any questions about security on our Web site, you can contact us at support@insightsquared.com.

Data Integrity

InsightSquared takes reasonable steps to ensure that personal information it collects is reliable for its intended use, accurate, complete and current.  InsightSquared does not use personal information in ways that are incompatible with the purposes for which the information was disclosed.

User Access to Personal Information

InsightSquared allows you access to personal information held about you and allows you to correct, amend or delete that information if inaccurate, except where the burden or expense of providing access would be disproportionate to the risks to your privacy.  If you have submitted personal information to InsightSquared, and you wish to obtain access to such information in order to review, amend, or delete that information, you should contact InsightSquared by emailing us at support@insightsquared.com.  InsightSquared reserves the right to confirm your identity before providing access. We will respond to your request for access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services or to comply with the restrictions of separate agreements we may have signed with you. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

GENERAL PROVISIONS

Social Media Features

 

Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@insightsquared.com.

Public Forums

 

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@insightsquared.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Enforcement of this Policy

If you have a question, comment or complaint about this Policy or enforcement of this Policy, please address your concern to InsightSquared at support@insightsquared.com, or send correspondence to the following address:

160 Second St
Cambridge, MA 02142

InsightSquared will investigate your concerns promptly, and will respond to your correspondence within thirty (30) days after we receive it.  InsightSquared will provide you with a clear explanation of any decisions made with respect to your request.

Verification

InsightSquared conducts an annual self-assessment to verify that this Policy is accurate, comprehensive, prominently displayed, completely implemented and accessible, and to confirm that employee training and appropriate compliance procedures are in place.

Changes to Privacy Policy

Changes to this Policy will be posted in this section. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. This way you will always have a clear understanding of what information is collected online and offline, how it is used, and the choices you have. Your personal information will only be used in accordance with the version of the Policy that is in place at the time that you provided your information, unless you provide your consent to do otherwise. We encourage you to periodically review this page for the latest information on our privacy practices.

Effective Date of Policy:  12/09/2013

 

Rights Reserved to InsightSquared & Salesforce.

© 2014. All Rights Reserved InsightSquared. Salesforce, Salesforce.com, AppExchange, Sales Cloud, Service Cloud, Chatter, and others are trademarks of Salesforce.com, Inc., and are used here with permission.

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