What We Do
InsightSquared’s reporting suite combines data from both Zendesk and your CRM/ATS to provide powerful, industry-leading data intelligence. Our software analyzes, scrubs, and displays your data so your team is more productive and generates more revenue.
What We Offer
Our built-in reports help you answer your most important questions at-a-glance.
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Ticket volume
How is the volume of your tickets trending over time? Do you have enough staff to support your customers now and in the future? We show you the historical trend of your tickets so you can make better plans for the future.
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Employee performance
How many tickets are your employees working and how long are they spending on each? Who’s doing well and who’s struggling? We give you simple visual and tabular ways to view your employees’ performance so you can build your best team.
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Client Management
Our Client report combines key client metrics all in one place, including the number of open and closed tickets, plus the total effort your teams spends for each client. Drill in to see more detail on each ticket or step back and take a strategic view of where you’re spending most of your time.
- And more!