Comprehensive History

Your Complete Case History In addition to frequent data refreshes, we also pull your complete case data so you don’t have to worry about exporting data every weekend or working with limited [...]

Support Dashboard

Spend Less Time Making Reports Our pre-built dashboards and reports give you more time to make customers happy. At a glance, see if you’re meeting your SLA goals by tier or entitlement [...]

Account Data + Case Data

Get Business Context for All Your Cases The more data sources you connect to InsightSquared, the more powerful your analytics become. Overlay sales, marketing, and account data on your case [...]