November is (nearly) in the books and, after a slower than average first two months of the quarter, your team is not quite on pace to hit its Q4 quota. Fear not; after all, December is [...]
Have you ever had to make a really difficult life decision – “Where should I go to college?” “Should I break up with my significant other?” “Do I have to fire my underperforming direct [...]
Scaling a service team poses many challenges, one of which is simply knowing when it’s time to bring on a new hire.
Some people love to dig through yard sales and flea markets, searching for broken down junk that can be salvaged and transformed into beautiful furniture. Others work to salvage nearly-lost [...]
I think it was Thomas Jefferson who said the immortal words, “Not all analytics are created equal.” Or something like that. And he (or whoever it was who said that) couldn’t have been more right! [...]