Smarter Scheduling and Staffing

Smarter Scheduling and Staffing

Customer service is stressful enough. You shouldn’t have to worry about proving the need for a new hire.

  • Intuitive visualizations to see when and where cases come from so you can plan your staffing model
  • Backlog reporting that lets you see what kinds of cases are driving growth and where the bottlenecks exist
  • See case submissions by employee over time to know when you’re outside your comfort zone