There’s more to customer service reps than meets the eye.
They’re often stigmatized as stubborn minions who enjoy making your life miserable by devising vague excuses for why they can’t solve your problems – thanks, Comcast. But, in reality, this perception couldn’t be further from the truth. The majority customer service reps don’t intend to make your life a living nightmare. In fact, they want the opposite.
Top-notch customer service reps go out of their way to solve problems for customers as efficiently and effectively as they can.
But not everyone is cut out for this role.
In order to develop real relationships with customers and find creative ways to solve complex problems, customer service reps must possess a certain set of skills.
Check out the Slideshare below to find out which essential skills make up the best customer service reps, from head to toe: