You need to make sure your team is laser-focused during time periods when you have the highest influx of cases. This will allow you to respond to customers faster than ever before.
By leveraging data, customer service teams can pinpoint problematic product areas and help product teams dramatically improve the customer experience.
By making sense of your data with reporting and analytics tools, you have the power to take your customer service team to the next level.
With the right approach and execution, you can boost your Net Promoter Score in no time.
Back in 2003, a man named Frederick F. Reichheld published an article in Harvard Business Review excitedly titled "The One Number You Need to Grow."
By looking at the long-term trend of your customer satisfaction score, you can analyze the effectiveness of your service over time.