You need to make sure your team is laser-focused during time periods when you have the highest influx of cases. This will allow you to respond to customers faster than ever before.
Jordan Munson is a member of the Customer Happiness team at Wistia, a startup in Cambridge that helps businesses do awesome things with video. At a recent Olark event called Customers FTW, he [...]
By leveraging data, customer service teams can pinpoint problematic product areas and help product teams dramatically improve the customer experience.
You must learn to walk before you can run. Getting new customer service reps up to speed takes time, especially if they haven’t worked directly with clients in the past. Training new reps is a [...]
By making sense of your data with reporting and analytics tools, you have the power to take your customer service team to the next level.
With the right approach and execution, you can boost your Net Promoter Score in no time.