Who gets excited, thrilled, or enthused about a messaging platform?
A lot of people, it turns out. You’ve probably heard a friend or coworker raving about Slack, and how great it is for team productivity.
While it may not sound exciting, Slack has gotten a lot of people talking — and for good reason. Besides the fact that Slack is one of the unicorn startups valued at a billion-plus, it’s also a really useful product. Billed as an “email killer”, the messaging service allows teams to communicate easily through groups, direct messaging, and more.
Today, Slack announced their new marketplace of Slack Apps to better serve the 2 million users of the product. These apps integrate directly with Slack, so you can be notified through the platform whenever someone mentions your company on Twitter, if your engineering team pushes new code, or if your sales team closes a deal.
Why is this app store such a big deal? For Slack, it helps users stay engaged with the product, and less likely to churn. For the companies building these integrations, they’re able to draft off Slack’s success, and make their product stickier and more helpful to users as well. It’s truly a win-win.
Not convinced yet? We talked to people at companies that are actually building Slack integrations and asked them why. Here are the reasons your company should build an app for Slack.
The Benefits of Slack
If your team doesn’t use Slack yet, or even if they do, you may not have fully bought into the hype. “It’s just a messaging platform,” you think. “What’s the big deal?” However, people are literally becoming addicted to Slack because it’s so easy to use. Just ask Ty Magnin, Director of Content Marketing at Appcues.
“I started using Slack when I first came to Appcues,” he said. “Slack lets us communicate more fluidly with one another. It cuts down on meetings and emails, and its integrations allow us to consolidate information from other systems. Our favorites are a Twitter integration I use for monitoring, a Stripe integration we all use to rally around new deals and a Wercker integration that tells our dev team about their builds.”
Slack integrations allow us to consolidate information.
Magnin said that the value of Slack for his team increased significantly when they started using these key integrations.
“In a world where people like me are using 10-25 apps in a given day, and teams are using well into the hundreds, it’s no wonder we want some consolidation of our most vital metrics,” he explained. “Slack is the right channel for this. They created a massive ecosystem of integrated apps for communications, because they own the medium in which team collaboration is happening already.”
Easy Slack Integration
From a technical standpoint, Slack is also appealing for developers because of the easy-to-use API. Adam Sigel, Product Manager at InsightSquared, explained that building the Champ app for Slack was an obvious decision.
“It was easier to build than the Champ mobile app,” he explained. “By building a simple integration, you leverage the Slack infrastructure which means you get push notifications, gif and emoji support, and all these features that we wanted to build into Champ, but would be really difficult to do.”
For any product that wants to utilize team-wide communication, Slack is the perfect platform to build on. Sigel explained that the Champ app monitors Salesforce and lets you know when a deal closes with the dollar amount, the name of the person that closed it, and a link to Salesforce.
“Champ is a way to celebrate deals in real time and in public with your team,” he explained. “Slack was a perfect place to do that. I love the culture that it’s building. Whenever a deal closes, everyone responds with celebratory emojis. It’s a great way for people to have fun and react, without being too noisy and distracting. The best part is, we didn’t have to build it.”