The Right Customer Service Personality
In the world of customer service, personality is essential.
Without the right personality, even the brightest person will fail as a customer service rep.
So what’s the right personality for a customer service rep?
Let’s break it down.
First comes empathy. Customer service reps need to put themselves in the customer’s shoes in order to fully understand what they’re going through.
Next up is confidence. Customers experience all sorts of problems. When they call customer service, they trust that their problem will be solved. As a customer service rep, you need to be confident that you can (and will) find a way to solve any problem you are faced with.
After that is humor. Customer will get upset. They’ll get angry. They will become irate. It’s inevitable. In order to cope with this consistent stress, it’s important to be able to laugh.
Want to learn more about customer service personality and critical traits?
Download this customer service skill infographic today!