What You Need to Know About One Call Resolution
One Call Resolution is becoming a popular metric in the customer service industry these days.
Maybe that’s because it’s such an accurate measure of customer service performance.
Tracking your One Call Resolution will provide you deep insights into your team’s overall proficiency.
It measures efficiency by reflecting how much time is spent on calls.
Furthermore, it reflects effectiveness by tracking how often your reps are answering problems right away.
Understanding One Call Resolution will pay dividends for your service team.
Want to find out how?
Read this Guide to One Call Resolution today!