What’s in Your Customer Service Dashboard?
No matter your role in customer service – whether you’re a VP, a manager, or a rep – checking your customer service dashboard on a daily basis will help you do your job better. By keeping close [...]
[Guide] How to Reduce Customer Churn
Even small changes in customer churn rate can have massive impacts on your entire business.
The Secret Ingredient to Product Development: Customer Service Reps
Sometimes in nature, two entirely different species have a relationship that is mutually beneficial. As you may recall from biology class, this is called symbiosis, or – more specifically – [...]
