Service

No matter your role in customer service – whether you’re a VP, a manager, or a rep – checking your customer service dashboard on a daily basis will help you do your job better. By keeping close [...]

Sending surveys to customers to gain both quantitative and qualitative feedback is a popular trend in the customer service space, and it doesn’t appear to be going anywhere. Net [...]

You may think that your team is providing excellent customer service, but at the end of the day, that’s up to your customers to judge. By tracking specific customer service metrics and analyzing [...]

In order to provide top-notch customer service, you need to be where your customers are. It’s all about being in the right place at the right time. Traditionally, that has meant providing a phone [...]

What’s the difference between providing good customer service and providing excellent customer service? Customer service reps. They have the power to take you from an average team that does a [...]

Your customer service reps can’t be the only ones focused on exceeding the expectations of your customers – it needs to be a company-wide effort. Creating a customer service culture at your [...]

There’s more to customer service reps than meets the eye. They’re often stigmatized as stubborn minions who enjoy making your life miserable by devising vague excuses for why they [...]

Providing excellent customer service and building customer loyalty go hand in hand. If you want to build customer loyalty, you need to first optimize the customer experience. By resolving [...]

Providing excellent customer service isn’t something you can do once in a while – you need to do it consistently. Meeting and exceeding customer expectations needs to be top-of-mind at all times. [...]