Overcoming Barriers to Successful RevOps Strategy

RevOps is on the rise. In fact, LeanData and SalesHacker’s just released “State of Revenue Operations” shows a 55% year-over-year increase in companies that have established a dedicated RevOps group—a positive sign that companies believe in the importance of aligning strategy and operations

However, despite the growth, there are still many challenges facing RevOps teams. The same study reported the three most common barriers to adoption are “Inconsistent and Silo’ed Data”, “Culture” and “Resources.” 

These are all critical areas to address. In fact, while Culture absolutely matters when it comes to reducing friction, our experience in working with customers shows Data, as the foundation of any successful RevOps journey—should be the highest priority. Without trusted sales data to assess the issues in the customer lifecycle, the analysis and ultimately the decisions will be flawed. (Assess the quality of your RevOps Data with the free RevOps Readiness Checklist.)

Revenue Operations Matury Model

4 Pillars of a Successful RevOps Strategy

Many companies are taking a four-step approach to RevOps. This includes:  

1. Data: Know exactly what is going on in your business? 

RevOps requires an end-to-end view of customer experience, grounded on comprehensive, common data and KPIs. To do this effectively, you’ll want to understand all touchpoints, which is best accomplished by automating Activity Capture to reduce the burden of manual entry (more time for reps to sell!) and remove rep bias in activity reporting. Activity Capture automatically syncs sales activity and engagement so you can finally trust the data in your CRM. It’s a sales reps’ best friend.

2. Insights: Know exactly what to do about it. 

High quality data will allow you to generate deep insights. With a complete view of what is happening across the customer journey and how each department is contributing, sales leaders can assess the health of your pipeline. How does this deal progression compare to similar deals? Have the top subject matter experts been brought in? Is the champion identified and engaged properly? These are all the questions you should be able to answer and assess the findings before taking action. 

Activity data can help you go beyond funnel progression and goal mapping to tie activities to outcomes. It allows you to evaluate decisions across revenue functions and understand the entire customer journey, including key activities, processes, behavior, and results.

 

3. Actions: Know exactly how to make that happen.

Insights alone will not help move deals forward, speed up the sales cycle, eliminate risks or fix broken processes. They show you where the problems are, not the solutions to those problems. 

Being able to take quick Actions on your Insights helps turn your organization from reactive to proactive mode. Say goodbye to the “weekly” monotonous Pipeline Review Groundhog Day where reps scramble to collect data the night before and managers spend so much time validating deals, coaching is left behind. With AI-powered recommended Actions, managers can spend quality time coaching reps, scaling best practices, tracking progress and making adjustments to improve deals outcomes well before it’s too late. 

 

4. Optimization: Know exactly what to try next.

Building a RevOps culture does not stop at the end of a quarter when you meet or exceed your goals. The B2B customer journey is always changing, which means your sales strategy needs to be ready to adapt just as quickly. 

With RevOps, don’t assume you have to create an organization overnight and deploy a big bang. Rather focus on smaller changes that can be easily replicated and drive continuous process improvements. 

Looking back at the common barriers you can see why Data is so important. Simply put, activity data doesn’t lie. It’s the most effective indicator of sales performance, which ultimately influences performance reviews, reps coaching, forecasting and more. With the right data at the right time, and the ability to track the impacts of individual changes on the customer journey, RevOps leaders can make cross-functional data-driven decisions to not only move a deal forward but drive process improvements. That’s how you can optimize your operations for a culture of continuous improvements. 

If you’re building your RevOps function, it’s critical to identify the gaps in your business and build from there. Our RevOps Readiness Checklist provides you with detailed questions to assess your company’s RevOps maturity and the steps to take to advance your RevOps journey. Download it here, or tune in to our webinar series to get direct advice from our RevOps pros.

You Might Also Like…

Mediafly Acquires InsightSquared
Mediafly is Acquiring InsightSquared: Intelligence + Enablement = The Winning Combination for Revenue Teams
As CEO of InsightSquared, I am extremely excited to share that Mediafly, the leader in sales enablement, is acquiring InsightSquared, creating a world-class revenue intelligence and enablement experience for B2B teams. Having spent three decades in sales and marketing leadership roles and been fortunate to witness several significant disruptions driven by technology, I am convinced of three things:  We are on the cusp of advancements that will change the game within the revenue functions of B2B companies.  Activity and engagement analytics are the keys to assessing the health of a deal and the strength of the overall pipeline. There will…
View Now
Mediafly Acquires InsightSquared blog promo image
Mediafly Announces Definitive Agreement to Acquire InsightSquared
Mediafly & InsightSquared join forces to help revenue teams improve forecast accuracy,  enhance buyer engagement and increase revenue production. Mediafly, a leader in sales enablement, interactive content and value selling, today announced it has entered into a definitive agreement to acquire InsightSquared, a leader in revenue intelligence, forecasting and analytics. The combined revenue enablement and intelligence platform, a first of its kind, provides customers a 360-degree view of what’s happening at every stage, in every account to improve coaching, engagement, predictions and execution throughout the customer journey. Despite a digital-first selling environment, today’s B2B revenue leaders forecast, prioritize and create…
View Now
metrics needed for a perfect sales dashboard
The Metrics Needed For A Perfect Sales Dashboard
Is your sales team getting the most out of their data? If you’re like most companies, the answer is, unfortunately, probably not. In fact, a 2018 study by Gartner indicated that a whopping 87% of organizations have low business intelligence and analytics maturity. Yes, you read that right. Almost 90% of companies aren’t benefiting from their data in all the ways they could—and should—be. So what’s the answer to this problem, and how do you develop better business intelligence and data maturity? It’s a pretty big issue to solve with any one strategy. However, using sales metrics dashboards that are…
View Now

See Revenue Intelligence in action.

Schedule a demo of our 6 in 1 platform today!