Categories Articles, Service

Sending surveys to customers to gain both quantitative and qualitative feedback is a popular trend in the customer service space, and it doesn’t appear to be going anywhere. Net Promoter Score (NPS) has become the go-to survey for gauging customer service performance by analyzing how likely customers are to promote a company.

But there’s another survey in town that aims to be more effective than NPS at predicting repurchasing and and increased spending – it’s called Customer Effort Score.

Check out the infographic below to learn everything you need to know about Customer Effort Score.


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  • 188bet

    Good content about infographic. Thanks for sharing

  • Arvind kumar

    If you are open file explorer windows 10 then you can firstly search from the windows operating system and if you placed any document in explorer then you can also direct search.

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